Refund policy

OVERVIEW                                                                                                            Welcome to Roll Block! We stand behind the quality of our curated tech and gear, and we want you to have an exceptional shopping experience. We offer a 14-day return policy, which means you have 14 days after receiving your item to request an authorized return.

1. General Return Eligibility & Conditions

To be eligible for a return, your item must be in the exact same condition in which you received it:

  • It must be completely unused, unworn, unwashed, and in its original retail packaging.

  • All original tags, manuals, charging cables, power adapters, and protective films must be included.

  • You will need to provide your order number or proof of purchase.

Items sent back to us without first requesting an officially authorized return will be strictly rejected.

2. Electronics, Security Devices & Outdoor Gear Clause

Because our catalog features advanced electronics, high-performance audio, cameras, security devices, and seasonal gear, items are subject to strict inspection guidelines to protect against fraudulent claims:

  • All electronics (including headphones, speakers, cameras, and phone accessories) must not show signs of internal tampering, heavy scratching, cosmetic wear, or unauthorized software modification.

  • Any item designed for outdoor, automotive, or water use must be completely free of moisture, water exposure, outdoor dirt, or internal electronic battery damage due to rough play, outdoor weather exposure, or submersion.

  • Items returned with missing serial numbers or mismatched parts will be denied a refund entirely.

3. How to Start a Return

To start a return, contact our support team at support@rollblock.store.

Important Shipping Direction: Please do not ship your package back to the manufacturer's supplier address listed on the parcel label. Doing so will result in a lost package and an automatic forfeiture of the return. Once your request is verified, our team will provide you with our dedicated Roll Block return destination address.

4. Return Shipping & Packaging Fees

  • No Restocking Fees: We do not charge upfront restocking fees or penalties for standard, approved returns.

  • Return Shipping Costs: Customers are responsible for covering their own trackable return shipping postage. Return shipping costs are completely non-refundable. We highly recommend utilizing a trackable shipping service with shipping insurance, as we cannot guarantee or take liability for missing incoming return transits.

  • Packaging Deduction Fee: Items returned with heavily damaged, taped, torn, or missing original retail packaging are subject to a 15% fee deduction from the final refund amount, as the tech product can no longer be resold as new.

5. Damages, Defects, and Technical Issues

Please inspect your order immediately upon arrival. If an item arrives structurally defective, transit-damaged, or turns out to be the wrong variant choice, contact us immediately within 48 hours of delivery so we can evaluate and correct the issue instantly.

To fast-track a damage claim for any electronics, tech accessories, or motorized gear, you must provide your order number alongside a clear video showing the operational issue straight out of the box.

Note: We cannot issue replacements or refunds for gear damaged due to drops, user installation/assembly errors, rough handling, or vehicle/outdoor accidents.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in its original, pristine condition and retail packaging.

6.5. Final Sale Items

Certain types of items are completely exempt from being returned. Any items explicitly marked as "Final Sale" or purchased during a clearance liquidation event cannot be returned, exchanged, or refunded. Please review the product description carefully before finalizing your purchase.

7. Refunds

We will notify you once we’ve received and inspected your return package to confirm if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional processing time for your bank or credit card provider to post the funds.

If more than 15 business days have passed since we approved your return, please contact us.

This website and its retail operations are owned and operated by Roll Block. All customer support, business operations, and returns processing are managed officially under Roll Block LLC.