Privacy policy

Privacy Policy

Effective Date: July 14, 2026

Welcome to Roll Block ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase from rollblock.store (the "Site") or otherwise communicate with us (collectively, the "Services").

By using our Site and accessing the Services, you agree to the practices described in this Privacy Policy. If you do not agree to these terms, please do not use or access the Services.

1. Information We Collect

The categories of personal information we collect depend on how you interact with our Site. We collect information directly from you, automatically through your interaction with our Site, and from third parties.

Information We Collect Directly from You

Contact & Shipping Details: Your name, billing address, shipping address, phone number, and email address.
Account Information: Because customer accounts are optional on our store, if you choose to create an account, we collect your login credentials and storefront preferences.
Order and Transaction Information: Items you view, place in your cart, or purchase, along with order history and payment confirmation details.
Customer Support Communications: Information you choose to include when communicating with us, including messages sent via our contact forms or email.

Information We Collect Automatically

When you visit or navigate our Site, we automatically collect certain information about your device and usage through cookies, pixels, and similar tracking technologies:

Device Information: Browser type, IP address, time zone, device type, operating system, and unique device identifiers.
Usage & Shopping Behavior: Pages or products viewed, time spent on the website, referral websites, search terms, cart additions, and general navigation habits.

2. Analytics, Advertising, and Social Media Tracking

We market our products across various social media platforms and utilize digital tracking technologies to optimize our marketing and website experience.

Tracking Tools: We use tools like Meta Pixel and Google Analytics to understand how visitors interact with our website, analyze performance, and serve relevant advertisements on third-party social media and search networks.
Cookie Management: These services use cookies to track browsing habits. You can manage or disable certain cookies directly through your browser or device security settings.

3. How We Use Your Information

We use your personal information to provide, maintain, and optimize our Services, including:

Processing and Fulfilling Orders: To securely process payments, manage order logistics, and arrange fulfillment and delivery to your address.
Customer Support: To respond to your inquiries and provide technical or shopping assistance.
Marketing & Communications: To send order confirmations, shipping updates, and promotional email updates regarding our seasonal gadgets. We do not currently collect consent for, or engage in, SMS marketing.
Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, malicious activity, or unauthorized access to our platform.

4. Platform Hosting and Payment Processing

Shopify Platform: Our store is hosted by Shopify Inc. Shopify provides the secure online e-commerce infrastructure that allows us to operate. Your information may be stored through Shopify's secure data storage, databases, and general applications under industry-standard security measures.
Payment Processing: Payments are securely handled through Shopify Payments and Shop Pay. We do not store or have access to your complete payment card or financial data on our servers.

5. Shopify Inbox AI Assistant

Our website utilizes Shopify Inbox, which includes automated, AI-powered assistance features. If you interact with our live chat feature, the information you provide may be processed to answer customer questions, provide automated shopping assistance, and improve overall customer support performance over time. Please avoid sharing highly sensitive personal or financial information within chat conversations.

6. Sharing and Disclosing Information

We may share your personal information with trusted service providers only as necessary to operate our business and fulfill our obligations to you, including:

Shopify (Platform provider)
Shopify Payments and Shop Pay (Payment processors)
Meta and Google (Analytics and advertising networks)
Shipping Carriers and logistics providers
Legal Authorities if required to comply with applicable laws, respond to a valid subpoena, or protect the active legal rights of Roll Block and its customers.

We do not sell your personal information.

7. International Shipments and Data Transfers

We offer international shipping destinations worldwide; however, please note that we do not ship to North Korea or Malaysia. Because we operate globally, your personal information may be transferred to, stored, and processed outside of your home country (including in the United States). By using our Services, you acknowledge that your information may be transferred to facilities operated by our platform provider (Shopify) and third-party processors globally.

8. Your Rights and Choices

Depending on your geographic location, you may have specific rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Correct or update inaccurate data.
Request deletion of your personal data.
Object to or restrict certain processing activities.

To exercise any of these consumer rights, please contact us using the email address provided below.

9. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill orders, meet legal and financial obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted data to us, please reach out to request immediate deletion.